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Troubleshooting

Questions

Answers:

Q1. Why am I getting error messages when I try to sign up?

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Here are the most common error messages:

  1. ‘Value’ not set: You did not fill out all the required fields;
  2. Email must be unique: You entered an email address that is already in our database. This means you already have an account with us or someone else is using this email address. Contact us for more details. When you do, don’t forget to include your website URL and your email address.
  3. Website URL already registered: You entered a URL that is already in our database. This means you already have an account with us or someone is using this URL. Contact us for more details. When you do, don’t forget to include your website URL and your email address.

Q2. How can I get my password if I forgot it?

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Use the forgotten password form in the Contact Us page.